Bilingual Technical Support Representative

3 weeks ago

Feltham, Greater London, United Kingdom FRENCH SELECTION Full time

FRENCH SELECTION UK
German Technical Support Specialist
Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits

Position Type: Full-time permanent role
Working Hours: Monday to Thursday 8am - 5pm, Friday 8am - 3pm
Work Arrangement: Hybrid model - 2 days in the office, 3 days remote

Company Overview:
Our client is a leading international technology firm specializing in the development, manufacturing, and distribution of IT solutions worldwide.

Key Responsibilities:
As a German Technical Support Specialist, your primary duties will include:
- Addressing technical inquiries from clients, distributors, and end-users through various communication channels.
- Resolving customer issues within a specified timeframe.
- Conducting tests based on customer-reported problems and documenting findings for internal analysis.
- Staying informed about product updates and enhancements.
- Maintaining accurate records of all customer interactions.
- Escalating complex technical issues to appropriate departments as necessary.
- Participating in regular team meetings and providing updates as required.

Candidate Profile:
The ideal candidate will possess:
- Fluency in German (both written and spoken) is essential.
- Prior experience in a technical support role.
- Familiarity with computer systems and networking is advantageous.
- Strong communication abilities.
- A customer-centric approach.
- A confident, proactive, and dynamic personality.
- Proficiency in computer applications (Excel, Outlook, CRM systems).

FRENCH SELECTION is a premier UK-based recruitment consultancy focused on sourcing bilingual and multilingual talent for global enterprises. We specialize in roles requiring proficiency in German, French, Italian, and Spanish, while also recruiting for positions in other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.

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