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HGV Service Advisor

2 months ago

Feltham, Greater London, United Kingdom HCP INTERNATIONAL Full time

Job Summary

We are seeking a highly motivated and organized HGV Service Advisor to join our team at HCP International. As the primary point of contact for customers, you will play a crucial role in ensuring a seamless service experience.

Key Responsibilities

  • Serve as the Main Customer Liaison
    • Provide accurate and timely information to customers throughout the service process
    • Ensure customer satisfaction by addressing their needs and concerns
  • Maximize Workshop Bookings
    • Utilize outbound calls and emails to promote workshop services
    • Develop and maintain strong relationships with customers to drive repeat business
  • Manage MOT Bookings and Invoicing
    • Coordinate with customers to schedule MOT bookings
    • Process invoices and ensure timely payment
  • Communicate with Customer Requests
    • Respond to customer inquiries and complete job cards accurately
    • Collaborate with the workshop team to resolve any issues or concerns
  • Promote Additional Services and Repairs
    • Identify opportunities to upsell or cross-sell services to customers
    • Communicate the benefits and value of additional services to customers

Requirements

  • Strong Understanding of the Motor Industry (HGV)
  • Previous Experience in a HGV Service Advisor Role or a Similar Customer Service Position
  • Strong Organizational and Administrative Abilities
  • Proactive, with Problem-Solving and Analytical Skills

What We Offer

  • Competitive Salary
  • Opportunities for Professional Growth and Development