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Tutor Support Officer

2 months ago

Spennymoor, Durham, United Kingdom Learning Curve Group Full time
About the Role

We are seeking a highly organized and detail-oriented Tutor Support Officer to join our team. As a key member of our Tutor Support Team, you will provide administrative support to the Tutor Support Team Leader and process data capture in line with company policy, quality assurance processes, and auditable funding requirements.

Key Responsibilities
  • Liaise with Tutor Allocation Officer and tutors to produce accurate allocations of work in a timely and professional manner.
  • Identify learner submissions requiring reallocation and offer support to process in a timely manner.
  • Produce daily ducket lists to track and monitor tutor submission of work.
  • Carry out comprehensive monthly 1-1's with tutors to ensure KPI's and tutor standards and expectations are being met.
  • Process tutor submission of marked work, ensuring audit and quality assurance processes have been met.
  • Support other members of the team to ensure tutor submission and issues arising from submissions are addressed timely.
  • Supply processed information to internal departments to progress learners' qualifications.
  • Liaise with Tutor Support Team Leader on issues relating to tutors and support them to address issues.
  • Respond to queries from tutors accurately and timely.
  • Maintain an effective link between tutor and company by promoting a positive attitude.
  • Support other members of the team to ensure paperwork is prepared to company standard and dispatched timely.
  • Correspond in a professional manner with all internal and external customers.
  • Generate reports as requested.
  • Analyze daily overdue reports and address issues effectively with tutors.
  • Attend, organize, and prepare documentation, agendas, and minutes for meetings.
Generic Duties
  • Conduct your role in line with the company values and expected behaviors.
  • Promote equal opportunities and recognition of diversity throughout the company.
  • Comply with the Safeguarding, Prevent, and Health and Safety Policies and be vigilant to potential concerns and risks at all times.
  • Ensure confidentiality and professionalism at all times.
  • Provide learners, customers, and colleagues with support, advice, and guidance as part of your everyday role.
Working Flexibly

If the working hours, days, or times don't quite meet your needs, please contact us to see if we can accommodate working flexibly.

Essential Criteria
  • Adaptable and able to work under pressure.
  • Strong attention to detail, good communication skills both verbally and written.
  • Capable of identifying and solving problems and prioritizing your own workload.
  • Self-motivated and adept in integrating into a team.
  • Basic knowledge of Word, Outlook, and PowerPoint, Excel including basic formulas.
Why Work for Learning Curve Group?

There are many reasons that make Learning Curve Group a fantastic place to work. We have a fantastic people and culture, and we're proud to have been listed as one of the top 100 companies to work for. You'll have access to a range of benefits, including 26 days annual leave, buy and sell an additional 5 days each year, and a range of other perks.

Equal Opportunities

We're an equal opportunities employer and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.