Enrolments Administrator

**Vacancy Name**
- Enrolments Administrator

**Vacancy No**
- VN3261

**Location City**
- Spennymoor

**Description**
- We are currently seeking an Enrolment Officer to manage the efficient enrolment of learners onto Access to Higher Education courses. You will be required to, engage with learners and support a team of tutors both in-person and remotely. This role requires you to be a motivated and self-driven individual to enrol learners onto appropriate courses. You will be responsible for engaging with key stakeholders and higher education provisions to ensure the effective marketing of the provision. You will actively engage with learners across the region and provide advice, guidance and support to learners interested and enrolled on the Access to HE provision. Additionally, you will be supporting the promotion of our Access to HE division with the LCG marketing team.

**Contract Type**
- Permanent

**Role Information**

**DUTIES**
- Carrying out pre-course interviews with learners via telephone or Microsoft Teams
- Data Entry - Must have great attention to detail
- Developing and maintaining good strong relationships with external organisations
- Identifying and promoting courses to learner and learner referral sources
- Engaging with potential learners and providing them with accurate information, advice and guidance, along with keeping records of all of the above activities
- Carrying out initial assessment activities, supporting the learner through the enrolment process, ensuring eligibility for funding is confirmed.
- Identify individual learner support requirements and communicate to the relevant colleagues
- Maintaining the learner tracking details for each of the courses and effectively communicating with the relevant tutors and admin to collate all of this information
- Responding to client enquiries and providing support to their requirements
- Accurately and timely completion of all training & recruitment documentation
- Effectively communicating with other staff members about day to day activities
- Liaising and supporting tutors across the Access to HE diploma's with student 'check ins'.
- Support Access to HE students with enquiries when needed.
- Conduct your role in line with the company value and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and to be vigilant to potential concerns and risks
- Ensure confidentially and professionalism at all times
- Deliver the company values

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**ESSENTIAL CRITERIA**
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.- You are self-motivated, open, engaging and resilient
- Substantial customer service skills
- Sales and marketing experience, including cold calling
- Strong admin skills
- Excellent communication at all levels
- Ideally you will have provided some form of Information, Advice and Guidance within an Education/ Training sector to learners

**EQUAL OPPORTUNITIES**
- Don’t just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
- Disability Confident Employer
- Armed Forces Covenant Silver
- Domestic Abuse Covenant
- Durham Enable
- Care Leaver Covenant
- **PURPLE PERKS**
**26 days annual leave + Bank Holidays**
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:
**Buy & Sell | **You can buy sell up to an extra 5 days annual leave each year
**2YRS Service | **Staff who have 2YRS service received an extra 2 days annual leave
**5YRS Service | **Staff who have 5YRS service receive a further 2 days annual leave
**10YRS Service | **Staff who have 10YRS service receive a further 1 days annual leave

**We have a huge range of perks which you can look at **here**

**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship
- **Working Flexibly