Strategic Account Manager

6 days ago

Reading, Reading, United Kingdom ISS Full time

Job Summary

ISS is seeking a highly skilled Key Account Manager to drive operational excellence and meet contractual obligations across our key accounts. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services, identifying opportunities for development and growth, and developing and maintaining strong relationships with our clients.

Key Responsibilities

  • Develop and implement operational strategies to drive service delivery excellence and meet contractual requirements.
  • Build and maintain strong relationships with key stakeholders, including clients, colleagues, and suppliers.
  • Identify and develop opportunities for business growth and development, including new service offerings and partnerships.
  • Manage and mitigate operational and commercial risks to ensure optimal profit and service delivery.
  • Develop and lead the development of delivery of Soft and Hard Services, ensuring excellence in service delivery.
  • Map and mitigate operational and commercial risks on the contract in relation to the optimisation of profit.

Professional and Personal Competencies/Qualifications

  • Proven experience in operations management, with a strong background in managing contracts within the healthcare sector.
  • Strong operations management skills, with the ability to drive service delivery excellence and meet contractual requirements.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on delivering results and meeting deadlines.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

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