Strategic Account Manager

4 days ago

Reading, Reading, United Kingdom Integral UK Ltd Full time
About the Role

We are seeking an experienced and skilled Strategic Account Manager to join our team at Integral UK Ltd. As a key member of our national retail contract management team, you will be responsible for providing strategic, tactical, and technical operational leadership and direction across our national retail client and dedicated contract team.

Key Responsibilities
  • Lead a team of site-based contract delivery managers to ensure 100% compliance to account KPIs and SLAs.
  • Maintain and enhance relevant client relationships to secure future growth.
  • Develop and implement strategic plans to drive business growth and profitability.
  • Manage the P&L of contracts, including sales, growth, costs, and WIP/debt management.
  • Ensure full understanding of contract SLAs and KPIs and deliver these while maintaining industry best practice.
  • Set priorities for the team to ensure task completion and coordinate work activities with others.
  • Build partnerships with clients and colleagues through open, transparent, and timely communication.
  • Ensure a professional image of Integral UK Ltd is presented to clients and visitors and deliver excellence in customer service at all times.
  • Adapt management style to meet changing needs of the business or operational circumstances.
  • Manage action plans to implement improvement initiatives.
  • Make decisions guided by policies, procedures, and business plans.
  • Communicate effectively with the team.
  • Recognize, respect, and reward the contributions and achievements of others.
  • Drive and encourage development of self and others through learning and on-the-job experience.
Personal Qualities and Experience
  • Managerial experience at contract/account manager or above within technical and/or hard services is essential.
  • A proven track record in the retail sector with excellent knowledge of the industry market.
  • Ability to work effectively within a matrix management structure.
  • New business hunter qualities as well as very strong account management skills.
  • Able to build positive relationships with clients to speedily resolve day-to-day operational problems and identify opportunities for increasing profitable business.
  • Communicate using appropriate styles, methods, and timings.
  • Role model enthusiasm and energy about work and encourage others to do the same.
  • Demonstrate resourcefulness when acquiring additional professional expertise.
  • Use tact and diplomacy to exchange information and handle sensitive issues.
  • Project a professional demeanor with colleagues, clients, and their customers.
  • Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
  • Excellent interpersonal, written, and verbal communication skills.
  • Self-motivated and capable of leading and inspiring a national team.
  • Able to maintain an objective and positive focus through periods of high and sustained work pressure.

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