Support Secretary

3 weeks ago


Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

Job Overview

The Wirral University Teaching Hospitals NHS Trust is seeking an experienced Support Secretary to join our team within the Surgical Division. This role requires an adaptable approach as you may support various parts of the Division.

Main Responsibilities

  • Maintain patients' records and process incoming and outgoing correspondence.
  • Produce correspondence from audio/copy and deal with telephone calls.
  • Liaise with Consultants, other Trust staff, and organisations outside of the department to resolve queries.

Requirements

  • AMSPAR Medical Terminology Certificate or equivalent experience.
  • RSA Level II word processing or equivalent.
  • Experience of audio typing.
  • Experience of working in an administrative role.

Desirable Qualifications and Skills

  • Previous administrative experience working with in the NHS or medical environment.
  • Good IT skills, including use of Microsoft Office.
  • Ability to deal with sensitive issues with tact and diplomacy.
  • Polite, conscientious and courteous.
  • Able to recognise and escalate issues out of scope of role.

About Us

The Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula, which has a stunning coastline and beautiful countryside surroundings. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department.

We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links, including motorway, train, bus or ferry, and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.


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