Medical Secretary

2 months ago

Birkenhead, Wirral, United Kingdom Spire Healthcare Full time

Job Summary

Spire Healthcare is seeking an experienced Medical Secretary to provide administrative support to our valued Consultants in providing a high-quality service.

Key Responsibilities

  • Provide a full medical secretarial service to Consultants, including typing clinic notes and letters to General Practitioners and external agencies.
  • Answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
  • Liaise with Consultants and their secretaries to resolve patient queries/complaints in a timely manner.
  • Be responsible for handling all clinic correspondence, telephone calls, and queries relating to allocated Consultants.
  • Communicate effectively with GP surgeries, other healthcare professionals, and external agencies.
  • Provide copy clinic letters when needed.
  • Open Consultants' mail and distribute.
  • Type discharge summaries/operation notes etc dictated by Consultants.
  • Log all incoming clinic/theatre typing, insurance claim forms, DWP forms etc and distribute appropriately.
  • Order Consultants' paper, office stationery etc.
  • Liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
  • Assist in the training of new and trainee Medical Secretaries.
  • Undergo all mandatory training required, including fire, health and safety etc.
  • Ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
  • Contribute to the development of departmental procedures.
  • Familiarise with company policies and procedures.
  • Deliver exemplary customer service to all users of the service (consultants, patients and co-workers).
  • Assist with any other reasonable duties required as per the Senior Medical Secretary.

Requirements

  • Good standard of education.
  • Excellent communication skills.
  • Professional telephone manner.
  • A good knowledge of medical, anatomical and physiological terminology.
  • Knowledge of IT systems.
  • RSA level II or equivalent.

Benefits

  • Competitive salary.
  • Comprehensive benefits package, including but not limited to:
    • 35 days annual leave inclusive of bank holidays.
    • Employer and employee contributory pension with flexible retirement options.
    • 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
    • Private medical insurance.
    • Life assurance.
    • Free Car park.
    • Free DBS.
    • Free Uniform.

Our Values

  • Driving clinical excellence.
  • Doing the right thing.
  • Caring is our passion.
  • Keeping it simple.
  • Delivering on our promises.
  • Succeeding and celebrating together.

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