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Medical Secretary

2 months ago

Birkenhead, Wirral, United Kingdom Spire Healthcare Full time

Medical Secretary Role

Spire Healthcare is seeking an experienced Medical Secretary to provide administrative support to our valued Consultants in Liverpool.

Job Purpose

The successful candidate will be responsible for providing a high-quality secretarial service, including typing clinic notes and letters, answering patient queries, and liaising with Consultants and their secretaries.

Key Responsibilities

  • Provide an efficient secretarial service to all Consultants
  • Type clinic notes and letters to General Practitioners and external agencies
  • Answer patient queries using tact and diplomacy
  • Liaise with Consultants and their secretaries to resolve patient queries/complaints
  • Be responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries
  • Communicate effectively with GP surgeries, other healthcare professionals, and external agencies
  • Provide copy clinic letters when needed
  • Open Consultants' mail and distribute
  • Type discharge summaries and operation notes
  • Log all incoming clinic/theatre typing, insurance claim forms, and DWP forms
  • Order Consultants' paper and office stationery
  • Liaise closely with Outpatient Department, Medical Records, and other departments within the hospital
  • Assist in the training of new and trainee Medical Secretaries
  • Undergo mandatory training, including fire and health and safety
  • Ensure consistent provision of service during holiday/sickness periods
  • Contribute to the development of departmental procedures
  • Familiarise with company policies and procedures
  • Deliver exemplary customer service to all users of the service

Requirements

  • Good standard of education
  • Excellent communication skills
  • Professional telephone manner
  • Good knowledge of medical, anatomical, and physiological terminology
  • Knowledge of IT systems
  • RSA level II or equivalent

Benefits

We offer a competitive salary, comprehensive benefits package, including:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
  • Free Car park
  • Free DBS
  • Free Uniform

Our Values

We are proud of our heritage in private healthcare and our values as an organisation:

  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.