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    Birkenhead, Wirral, United Kingdom Spire Healthcare Full time

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Medical Secretary

2 months ago

Birkenhead, Wirral, United Kingdom Spire Healthcare Full time
{"Job Title": "Medical Secretary", "Job Summary": "We are seeking an experienced Medical Secretary to provide administrative support to our valued Consultants in providing a high-quality service.", "Key Responsibilities": "
  • Provide a full medical secretarial service to Consultants.
  • Typing all Consultants' clinic notes and letters to General Practitioners and external agencies, meeting deadlines.
  • Answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
  • Liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner.
  • Be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries relating to the allocated Consultant, displaying a high level of accuracy, presentation, and attention to detail.
  • Communicate effectively with GP surgeries, other healthcare professionals, Occupational Health Nurses, physiotherapists, etc.
  • Provide copy clinic letters when needed.
  • Open Consultants' mail and distribute.
  • Typing discharge summaries/operation notes, etc., dictated by Consultants.
  • Log all incoming clinic/theatre typing, insurance claim forms, DWP forms, etc., and distribute appropriately.
  • Order Consultants' paper, office stationery, etc.
  • Liaise closely with Outpatient Department, Medical Records, NHS Team, and other departments within the hospital.
  • Assist in the training of new and trainee Medical Secretaries.
  • Undergo all mandatory training required, fire, health, and safety, etc.
  • Ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
  • Contribute to the development of departmental procedures.
  • Familiarize with company policies and procedures.
  • Deliver exemplary customer service to all users of the service (Consultants, patients, and co-workers).
  • Assist with any other reasonable duties required as per the Senior Medical Secretary.
", "Requirements": "
  • Good standard of education.
  • Excellent communication skills.
  • Professional telephone manner.
  • A good knowledge of medical, anatomical, and physiological terminology.
  • Knowledge of IT systems.
  • RSA level II or equivalent.
", "Benefits": "We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • ’Spire for you’ reward platform - discount and cashback for over 1000 retailers.
  • Private medical insurance.
  • Life assurance.
  • Free Car park.
  • Free DBS.
  • Free Uniform.
", "Our Values": "We are extremely proud of our heritage in private healthcare and of our values as an organization:
  • Driving clinical excellence.
  • Doing the right thing.
  • Caring is our passion.
  • Keeping it simple.
  • Delivering on our promises.
  • Succeeding and celebrating together.
", "About Us": "Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.", "Contact Us": "For more information, please contact us at [insert contact information]."}