Sexual Health Receptionist

6 months ago

Birkenhead, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

This post is based on our reception within St Catherine's Health Centre. The post holder will be greeting patients, booking appointments and liaising with internal and external agencies

Main purpose of this role is to be based on reception and to greet patients when they come in for an appointment. Answer calls, book appointments and work closely with our clinical team and also external agencies and patients.

Wirral Community Health and Care NHS Foundation Trust is a great place to work. We value staff and patients and work hard to support in whatever we can.
- Accurately record on the Excelicare clinical IT system personal information provided by patients attending clinic. Arrive patients with a pre booked appointment, checking their details are correct
- Act as primary point of contact for patients and other care professional (eg RASA THT, Brook) in a courteous manner both face to face and on the telephone, liaising effectively with these agencies in pursuance of designated tasks
- Ensure professional manner in all dealings with the public
- Set up reception area with patient registration forms (make photocopies where necessary), clip boards and pens
- Give patients a friendly welcome and enter their details onto Excelicare
- Book appointments in a discreet manner maintaining confidentiality with the with the patient
- Liaise with the Clinic Flow Nurse especially when the clinic is very busy
- Keep the patients informed of waiting times or delays
- Follow the pro forma for dispensing condoms to appropriate patients
- Open and date stamp any post that has arrived for the service and send on to the appropriate person
- Keep the waiting room and reception areas presentable during clinic
- To liaise with Senior Admin Assistant at base to ensure that appropriate support services are obtained including stationery, repairs to equipment etc.
- Be aware of and follow any procedures around opening and closing of venue clinic
- Ensure all relevant paperwork is sent to the appropriate clinic base after each clinic
- Keep up to date with all policies relating to safeguarding, infection control etc. and be aware of where to access them on staff intranet
- Report or assist in the investigation, following up of accident/untoward incidents and complaints arising that affect either patients or staff according to policy
- Prepare administrative details on lab request forms e.g. filing out relevant blood forms with patient details according to clinic protocol
- Liaise with the nursing staff in relation to patient triages and subsequent patient registrations. Regular liaison with clinical staff to optimise clinic flow
- Agree workload with other clerical staff prioritising activities
- Document any referrals from other agencies for further correspondence i.e. Doctors letters
- To text/send letter of negative/positive results to patients, in accordance with the results pathway
- To send a text to patients informing them of their appointment details as per appropriate service pathway
- Take calls related to texts/letters e.g. appointments/clinical enquiries and refer to member of the nursing team with any queries
- Report/highlight any faults with the clinical IT systems to appropriate help desk
- Providing and receiving routine information, from the public whose first language may not be English, where there are barriers to understanding e.g. book language line/interpreters for patients as required
- Dealing sensitively with issues that are of a high confidential nature maintaining patient confidentiality at all times in line with organisational information governance principles (Caldicott)
- To take clear and accurate messages and ensure these are handed to appropriate members of staff
- Attend departmental and team meetings as appropriate
- Attend regular management supervisions and annual appraisals and participate in self-development using individual review
- To undertake photocopying, faxing and operating other office equipment as necessary in accordance with H&S guidelines
- Ensure adequate supplies of stationary are available and liaise with secretarial staff to reorder when necessary
- Able to signpost to patients Advice and Liaison Service (PALS) if required
- To attend Mandatory training when required

  • Sexual Health Receptionist

    7 months ago

    Birkenhead, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

    This post is based on our reception within St Catherine's Health Centre. The post holder will be greeting patients, booking appointments and liaising with internal and external agencies Main purpose of this role is to be based on reception and to greet patients when they come in for an appointment. Answer calls, book appointments and work closely with our...

  • Bank Sexual Health Receptionist

    6 months ago

    Birkenhead, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

    Accurately record on the Excelicare clinical IT system personal information provided by patients attending clinic. Arrive patients with a pre booked appointment, checking their details are correct Act as primary point of contact for patients and other care professional (eg RASA THT, Brook) in a courteous manner both face to face and on the telephone,...

  • Dental Receptionist

    7 months ago

    Birkenhead, United Kingdom The Parks Dental Partnership Full time

    **Dental Receptionist** - Dental knowledge is preferred but not essential as full training will be given - From £10.28 per hour **Role will involve** - Greeting patients as they arrive - Checking patients in/out for treatment - Booking and managing patients appointments face to face and over the phone - Ensuring correct paperwork is completed for...

  • Dental Receptionist

    6 months ago

    Birkenhead, United Kingdom The Parks Dental Partnership Full time

    **Dental Receptionist** - Dental knowledge is preferred but not essential as full training will be given - From £10.28 per hour **Role will involve** - Greeting patients as they arrive - Checking patients in/out for treatment - Booking and managing patients appointments face to face and over the phone - Ensuring correct paperwork is completed for...

  • Medical Receptionist

    8 hours ago

    Birkenhead, Wirral, United Kingdom Aspion Full time

    Company OverviewWe are Aspion, a company committed to supporting the NHS in various GP practices and health centers across the Wirral area.We have a high demand for friendly, approachable, and committed individuals to join our team as Medical Receptionists.

  • Receptionist

    1 month ago

    Birkenhead, United Kingdom Greene King Full time

    Company Description As a Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience. Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high,...

  • Veterinary Receptionist

    6 months ago

    Birkenhead, United Kingdom CVS UK Ltd Full time

    **Are you passionate about making pets a **priority**? So are we!** **Take a look at **our** short film to recognise the **remarkable** work **that** **our** Vets, Nurses, C**are** Assistants and R**eceptionists** do on the front line every day in the UK**:CVS Ode to Veterinary Professionals** We are currently seeking an enthusiastic individual with a...

  • Medical Receptionist Wirral

    8 hours ago

    Birkenhead, Wirral, United Kingdom Austin Fraser Full time

    Job Title: Medical ReceptionistLocation: The Wirral area, Merseyside.Pay Rate: £11.50 - £12.82 per hour (approximate weekly salary: £452.00 - £512.80).This is a temp-to-perm position for maternity cover at various GP practices and health centres across the Wirral area.About the RoleWe are looking for friendly, approachable and committed individuals to...

  • Sexual Health Nursing Associate

    6 months ago

    Birkenhead, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

    Initiate patient triage to be able to see own patient list Undertake asymptomatic screening in fast track clinics and be able to order routine bloods/investigations and have a basic understanding of normal and altered values Undertake a designated range of patient assessments such as reviewing a medical history and reporting any changes to the clinical team....

  • Leisure Receptionist

    3 months ago

    Birkenhead, United Kingdom Village Hotels - Wirral Full time

    Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first...

  • Medical Receptionist

    2 weeks ago

    Birkenhead, United Kingdom Aspion Full time

    Job Title: Medical Receptionist Location: Birkenhead Pay Rate: £11.50 - £12.82 per hour Immediate Start Temp – Long term Maternity Cover IMMEDIATE Aspion currently have a very high demand for friendly, approachable and committed individuals to support the NHS at various GP practices and health centres across the Wirral area. You will need to have...

  • Medical Receptionist

    2 weeks ago

    Birkenhead, United Kingdom CV-Library Full time

    Job Title: Medical Receptionist Location: Birkenhead Pay Rate: £11.50 - £12.82 per hour Immediate Start Temp – Long term Maternity Cover IMMEDIATE Aspion currently have a very high demand for friendly, approachable and committed individuals to support the NHS at various GP practices and health centres across the Wirral area. You...

  • Veterinary Receptionist

    6 months ago

    Birkenhead, United Kingdom Animal Trust Full time

    Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist to become an integral part of our team at the Birkenhead Clinic. As a Community Interest Company (CIC) and a non-profit organisation, our unwavering...

  • Security Officer

    6 months ago

    Birkenhead, United Kingdom Atalian Servest Full time

    **Job Reference: SEC/GA/20-10/992/RP** **Job Title: Security Officer & Receptionist** **Location: Site Based** **Site Address: Rosebrae Court, Birkenhead** **Postcode: CH41 6DU** **Pay Rate: £11.40** **Contract: Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 06:30 - 12:30, 12:30 - 20:30 - 36 hours per week** **Business...

  • Medical Receptionist

    6 months ago

    Birkenhead, United Kingdom St Catherine’s Surgery Full time

    **JOB DESCRIPTION JOB TITLE**: RECEPTIONIST REPORTS TO: PATIENT SERVICES MANAGER HOURS: 37.5 hours per week Job summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing...

  • Customer Service Coordinator

    5 days ago

    Birkenhead, Wirral, United Kingdom NHS Full time

    Receptionist - Talking Therapies, WirralWe are seeking a highly skilled and motivated Receptionist to join our friendly Wirral Talking Therapies service in Birkenhead. The successful candidate will be responsible for providing exceptional customer service and administrative support to our multi-disciplinary psychological therapies team.This is a 30 hour per...

  • Administrative Support Specialist

    5 days ago

    Birkenhead, Wirral, United Kingdom NHS Full time

    NHS Receptionist OpportunityWe have an exciting opportunity for a skilled Receptionist to join our NHS service in Wirral, Birkenhead. This role involves providing exceptional customer service and administrative support to our psychological therapies team.Working 30 hours per week, Monday and Wednesday 8:30 am - 5 pm, you will be the first point of contact...

  • Reception and Administrative Officer

    6 days ago

    Birkenhead, Wirral, United Kingdom NHS Full time

    Administrative Role at Wirral Talking TherapiesWe are seeking an organised and detail-oriented individual to fill the role of Receptionist at our Wirral Talking Therapies service in Birkenhead. As a Receptionist, you will be responsible for delivering excellent customer service and administrative support to our multidisciplinary psychological therapies...

  • Receptionist

    6 months ago

    Birkenhead, United Kingdom Ministry of Justice Full time

    Salary - £22,096 - £24,718 Number of jobs available - 1 Detail of reserve list - 12 Months Region - North West City/Town - Birkenhead Building/Site - NPS 40 EUROPA BOULEVARD BIRKENHEAD, CH41 4PE Grade - Other Organisation Grade for HMPPS - NPS Pay Band 2 National Post Type - Permanent Working Pattern - Full Time, Part Time Role Type -...

  • Medical Receptionist

    5 days ago

    Birkenhead, United Kingdom Aspion Full time

    Job Title: Medical ReceptionistLocation: BirkenheadPay Rate: £11.50 - £12.82 per hourImmediate StartTemp – Long term Maternity CoverIMMEDIATE Aspion currently have a very high demand for friendly, approachable and committed individuals to support the NHS at various GP practices and health centres across the Wirral area.You will need to have experience on...