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Administrative Support Specialist in Healthcare

2 months ago

Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

Position Overview

We are seeking a skilled Administrative Support Specialist to become a vital member of our Surgical Division team.

This role will primarily involve working within the Urology Secretarial Team, but flexibility is essential as you may be required to assist various departments within the Division. Strong communication, organizational, and administrative skills are crucial for success in this position.

Key Responsibilities

Your main responsibilities will include:

  • Managing patient records and ensuring accuracy in documentation.
  • Handling incoming and outgoing correspondence efficiently.
  • Producing written communication from audio dictation and typed documents.
  • Responding to telephone inquiries and providing assistance as needed.

Additionally, you will collaborate with Consultants, other staff members, and external organizations to address and resolve inquiries.

The ability to work effectively under pressure, prioritize tasks, and manage sensitive information with discretion is essential.

Minimum Qualifications

To be considered for this role, candidates must possess:

  • AMSPAR Medical Terminology Certificate or equivalent experience.
  • RSA Level II Typing qualification.
  • Proficient IT and word processing skills.
  • Experience in audio typing.

About Our Organization

At Wirral University Teaching Hospitals NHS Trust, we pride ourselves on providing a welcoming environment for all new team members. Our staff is recognized for their competence and compassion by those we serve.

We are one of the largest acute Trusts in the North West, offering a comprehensive range of acute care services and employing over 6,000 dedicated professionals who support a diverse population.

Our facilities include approximately 855 beds, and we are committed to delivering high-quality healthcare services.

Job Responsibilities

For further details regarding the Administrative Support Specialist position, please refer to the attached job description.

Candidate Profile

Essential Qualifications and Experience

  • AMSPAR Medical Terminology Certificate or equivalent experience.
  • RSA Level II word processing or equivalent.
  • Proven experience in audio typing.
  • Background in an administrative role.

Desirable Qualifications

  • Previous administrative experience in a healthcare or NHS setting.

Skills and Attributes

Essential Skills

  • Proficient in IT, including Microsoft Office applications.

Personal Attributes

Essential Attributes

  • Ability to handle sensitive matters with tact and professionalism.
  • Courteous, diligent, and respectful demeanor.
  • Capacity to identify and escalate issues beyond the scope of the role.
  • Ability to maintain composure in high-pressure situations.

Desirable Attributes

  • Strong communication skills for professional interactions with patients, families, and colleagues.
  • Self-motivated with the ability to work independently or collaboratively within a team.

Knowledge and Skills

Essential Knowledge

  • Excellent time management and organizational skills.
  • Understanding of confidentiality and complaint handling guidelines.

Desirable Knowledge

  • Familiarity with NHS targets and departmental objectives.