Healthcare Administrative Assistant

4 weeks ago

Birkenhead, Wirral, United Kingdom Spire Healthcare Full time

Healthcare Administrative Assistant | Administration | Full Time | Permanent | 37.5 hours | Competitive Salary and excellent benefits

Spire Healthcare is seeking a skilled Healthcare Administrative Assistant to join our dedicated team and provide essential support to our esteemed Consultants in delivering exceptional patient care.

Role Overview

As a Healthcare Administrative Assistant, your primary responsibilities will include delivering comprehensive administrative support to Consultants. This role necessitates outstanding communication abilities, proficiency in computer applications, and the capacity to maintain composure while addressing client inquiries.

KEY RESPONSIBILITIES:

To deliver an effective administrative service to all Consultants. To transcribe all Consultants' clinic notes and correspondence to General Practitioners and external organizations, adhering to deadlines. To respond to patient inquiries, employing tact and diplomacy when addressing sensitive matters. To collaborate with Consultants and their administrative staff to resolve patient inquiries and complaints promptly. To manage all correspondence, phone calls, and inquiries for at least six Consultants, ensuring a high level of accuracy and attention to detail. To communicate efficiently with GP surgeries and other healthcare professionals. To provide copies of clinic letters as required. To open and distribute Consultants' mail. To transcribe discharge summaries and operation notes as dictated by Consultants. To log all incoming correspondence and distribute it appropriately. To order office supplies and stationery for Consultants. To work closely with various departments within the healthcare facility. To assist in training new and junior Healthcare Administrative Assistants. To complete all mandatory training as required. To ensure continuity of service during absences by providing adequate cover for administrative tasks. To contribute to the enhancement of departmental processes. To familiarize oneself with company policies and procedures. To deliver exemplary customer service to all stakeholders, including consultants, patients, and colleagues. To undertake any other reasonable duties as assigned by the Senior Healthcare Administrative Assistant.

QUALIFICATIONS, TRAINING & EXPERIENCE:

A good standard of education. Excellent communication skills. Professional telephone etiquette. A solid understanding of medical terminology. Familiarity with IT systems. RSA level II or equivalent qualification.

Contract Type: Permanent, Full-time

Benefits:

We offer a competitive salary along with a comprehensive benefits package, which includes:

35 days of annual leave, inclusive of public holidays. Employer and employee contributory pension with flexible retirement options. 'Spire for you' reward platform - discounts and cashback for over 1000 retailers. Private medical insurance. Life assurance. Free parking. Free DBS check. Free uniform.

Our Values

We take pride in our legacy in private healthcare and uphold our organizational values:

Promoting clinical excellence. Upholding integrity. Passionate about care. Simplifying processes. Delivering on commitments. Achieving and celebrating success together.

Our team is our greatest asset; their dedication, warmth, and commitment to excellence distinguish Spire Healthcare.

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