Healthcare Administrative Assistant

4 weeks ago

Birkenhead, Wirral, United Kingdom Spire Healthcare Full time

Healthcare Administrative Assistant | Administration | Full Time | Permanent | 37.5 hours | Competitive Salary and excellent benefits

Spire Healthcare is seeking a skilled Healthcare Administrative Assistant to join our dedicated team and support our esteemed Consultants in delivering exceptional service.

Role Overview

As a Healthcare Administrative Assistant, your primary responsibilities will include providing comprehensive administrative support to Consultants. This role demands outstanding communication abilities, proficiency in computer applications, and the capacity to maintain composure when interacting with clients.

KEY RESPONSIBILITIES:

Deliver a proficient administrative service to all Consultants. Accurately transcribe all Consultants' clinic notes and correspondence to General Practitioners and external organizations, adhering to deadlines. Address patient inquiries with tact and diplomacy, especially regarding sensitive matters. Collaborate with Consultants and their administrative staff to resolve patient inquiries and complaints promptly. Manage all clinic correspondence, phone calls, and inquiries for at least six Consultants, ensuring a high level of accuracy and attention to detail. Effectively communicate with GP surgeries and other healthcare professionals, including Occupational Health Nurses and physiotherapists. Provide duplicate clinic letters as required. Open and distribute mail for Consultants. Transcribe discharge summaries and operation notes as dictated by Consultants. Log all incoming clinic and theatre documentation, insurance claims, and distribute them appropriately. Order office supplies and stationery for Consultants. Maintain close liaison with the Outpatient Department, Medical Records, NHS Team, and other hospital departments. Assist in training new and junior Healthcare Administrative Assistants. Complete all mandatory training as required, including fire safety and health protocols. Ensure consistent service delivery during periods of absence by providing adequate cover for private typing. Contribute to the enhancement of departmental procedures. Familiarize yourself with company policies and procedures. Deliver outstanding customer service to all users of the service, including consultants, patients, and colleagues. Undertake any other reasonable duties as assigned by the Senior Healthcare Administrative Assistant.

QUALIFICATIONS, TRAINING & EXPERIENCE:

Strong educational background. Excellent verbal and written communication skills. Professional telephone etiquette. Solid understanding of medical, anatomical, and physiological terminology. Familiarity with IT systems. RSA level II or equivalent qualification.

Employment Type: Permanent, Full-time

Employee Benefits:

We provide a competitive salary along with a comprehensive benefits package that includes:

35 days of annual leave, inclusive of public holidays. Employer and employee contributory pension with flexible retirement options. 'Spire for you' reward platform offering discounts and cashback from over 1000 retailers. Private medical insurance. Life assurance coverage. Complimentary parking. Free DBS check. Complimentary uniform.

Our Core Values

We take pride in our legacy in private healthcare and uphold our core values:

Promoting clinical excellence. Upholding integrity. Passionate about care. Keeping processes straightforward. Fulfilling our commitments. Achieving and celebrating success together.

Our team is our greatest asset; their commitment, warmth, and pursuit of excellence distinguish Spire Healthcare.

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