Italian Speaking Collections Coordinator
4 days ago
Job Title: Italian Speaking Collections Coordinator
Job Summary: We are seeking a highly skilled and experienced Italian speaking Collections Coordinator to join our team at Office Angels. As a Collections Coordinator, you will play a crucial role in recording and reconciling cash receipts, resolving discrepancies, and maintaining strong relationships with customers in Italy.
Key Responsibilities:
- Contact past due customers to collect past due balances.
- Analyse assigned portfolio to identify delinquent/past due or at-risk collection accounts.
- Monitor credit holds and account status and credit availability.
- Reconcile customer accounts.
- Research and resolve disputed invoice balances/customer deductions.
- Negotiate prompt payment for delinquent customers and/or arrange payment instalments.
- Conducts Cash application and credit memo research.
- Provides invoices, credit memos, statements, packing lists and proof of delivery upon request.
- Research and resolve tax disputes and obtain valid exemption certificates from customers, including providing corrected invoices.
- Provide trade reference requests on demand.
- Monitors daily credit hold report and release shipments.
- Processes final demand letters for balances to be forwarded to third party collections.
- Process credit balance refund requests.
- Works the aged balance review and adjustment projects.
Requirements:
- Working knowledge of credit control.
- Bilingual Italian and English to business level.
- Oracle experience and knowledge preferred.
- Proficient in using Excel spreadsheets, Outlook, and Word.
- Basic accounting knowledge.
About Us: Office Angels is a leading recruitment agency providing temporary and permanent staffing solutions to businesses across various industries. We are committed to delivering exceptional service and supporting our clients in finding the best talent for their needs.
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