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Italian Speaking Collections Coordinator

2 months ago

Ashford, Kent, United Kingdom Office Angels Full time £25,000 - £26,000
Job Summary

We are seeking a highly motivated and detail-oriented Italian Speaking Collections Coordinator to join our team at Office Angels. As a key member of our Accounts Receivable team, you will play a crucial role in recording and reconciling cash receipts, resolving discrepancies, and maintaining strong relationships with customers in Italy.

Key Responsibilities:
  • Contact past due customers via phone, email, or letter to collect past due balances.
  • Analyse assigned portfolio to identify delinquent/past due or at-risk collection accounts.
  • Monitor credit holds and account status and credit availability.
  • Reconcile customer accounts.
  • Research and resolve tax disputes and obtain valid exemption certificates from customers, including providing corrected invoices.
  • Process final demand letters for balances to be forwarded to third-party collections.
  • Work on aged balance review and adjustment projects.
Requirements:
  • Bilingual Italian and English to business level.
  • Oracle experience and knowledge preferred.
  • Proficient in using Excel spreadsheets, Outlook, and Word.
What We Offer:
  • 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service.
  • Matched pension contribution of 6%.
  • 4x Life Assurance.
  • Free lunch every day.
  • Easter eggs, Christmas hampers, Yoga classes.