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Italian Speaking Collections Coordinator

2 months ago

Ashford, Kent, United Kingdom Office Angels Full time
Job Summary

We are seeking a highly skilled and motivated Collections Coordinator to join our team at Office Angels. As a key member of our Accounts Receivable team, you will play a crucial role in recording and reconciling cash receipts, resolving discrepancies, and maintaining strong relationships with customers.

Key Responsibilities
  • Contact past due customers to collect past due balances.
  • Analyse assigned portfolio to identify delinquent/past due or at-risk collection accounts.
  • Monitor credit holds and account status and credit availability.
  • Reconcile customer accounts.
  • Research and resolve disputed invoice balances/customer deductions.
  • Negotiate prompt payment for delinquent customers and/or arrange payment instalments.
  • Conducts Cash application and credit memo research.
  • Provides invoices, credit memos, statements, packing lists and proof of delivery upon request.
  • Research and resolve tax disputes and obtain valid exemption certificates from customers, including providing corrected invoices.
  • Provide trade reference requests on demand.
  • Monitors daily credit hold report and release shipments.
  • Processes final demand letters for balances to be forwarded to third party collections.
  • Process credit balance refund requests.
  • Works the aged balance review and adjustment projects.
Requirements
  • Working knowledge of credit control.
  • Bilingual Italian and English to business level.
  • Oracle experience and knowledge preferred.
  • Proficient in using Excel spreadsheets, Outlook, and Word.
  • Basic accounting knowledge.
What We Offer
  • Competitive salary.
  • Opportunity to work with a dynamic team.
  • Supportive and innovative work environment.