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Service Operations Coordinator

2 months ago


Ashford, Kent, United Kingdom HR GO Full time
Position Title:
Service Operations Coordinator

Company:
HR GO

Job Type:
Full-time, Permanent

Working Hours:
Monday to Friday, 08:30 - 17:00 (Office-based)

Compensation:
Competitive salary based on experience

We are proud to represent a dynamic and growing organization that is committed to excellence. The office environment is modern and offers breathtaking views, creating an inspiring workplace.


The Service Operations Coordinator plays a crucial role in supporting both the service team and our valued clients.


Key Responsibilities:
  • Manage service requests and organize appointments for maintenance and repairs.
  • Liaise with clients to collect essential information and provide updates on service requests.
  • Keep precise records of service activities, including work orders, service reports, and customer feedback.
  • Assist in coordinating technician schedules and dispatching service personnel.
  • Monitor inventory levels of service parts and supplies, placing orders as necessary.
  • Deliver outstanding customer service by addressing client inquiries and concerns promptly and professionally.
  • Aid in the preparation of service contracts and agreements.

Required Skills and Experience:
  • Previous experience in a service-related role is preferred.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits:
  • Competitive base salary.
  • Additional day off for your birthday.
  • 25 days of annual leave plus public holidays.
  • Pension scheme.
  • Complimentary parking.
  • Attractive office setting in a scenic location.
  • Retail discount program.
  • Health care plan.