Telecoms Support Specialist

14 hours ago


Croydon, Greater London, United Kingdom Reed Technology Careers Full time
Telecoms Support Engineer Opportunity

We are seeking a skilled Telecoms Support Engineer to join our team in Croydon. As a key member of our technical support team, you will provide expert support for our telecoms and connectivity services.

Key Responsibilities:

  • Provide technical support for our VoIP platform and other telecoms services.
  • Diagnose and resolve technical issues across all platforms.
  • Interact with clients through tickets, emails, and calls, providing clear communication of technical topics.
  • Contribute to the improvement of our platform and processes.
  • Develop a proactive approach to problem-solving and a willingness to see support scenarios through to completion.

About the Role:

This is a rare opportunity to join a growing telecommunications organisation in a calm, non-call centre environment. We value innovation and responsiveness, and our company has a strong record of staff retention and low turnover.

Requirements:

  • Technical knowledge of telecoms and connectivity services.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer:

We offer a competitive salary, a great working environment, and opportunities for career advancement.



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