Support Specialist

2 days ago


Croydon, Greater London, United Kingdom Evolve Housing + Support Full time
About the Role

We are seeking a highly motivated and compassionate Support Specialist to join our team at Evolve Housing + Support. As a Support Specialist, you will play a vital role in providing person-centered support to vulnerable individuals, empowering them to regain their independence and achieve their goals.

Key Responsibilities
  • Customer Support: Provide emotional and practical support to customers, identifying their strengths and needs to develop personalized plans for independent living.
  • Case Management: Manage a caseload of at least 8 customers, creating management plans to ensure their safety and well-being.
  • Relationship Building: Establish and maintain supportive relationships with customers, colleagues, and external partners to ensure seamless support and referrals.
  • Networking: Build relationships with external agencies to access support services, benefits, housing, and education for customers.
  • Team Support: Collaborate with colleagues to provide a high-quality service, sharing knowledge and expertise to enhance customer outcomes.
Requirements
  • Knowledge and Experience: Possess knowledge of safeguarding, homelessness, and statutory/voluntary resources available to homeless individuals.
  • Communication Skills: Excellent communication and interpersonal skills to build rapport with customers, colleagues, and external partners.
  • Flexibility: Ability to work shifts on a pre-planned rolling rota, including mornings, evenings, and weekends.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including over 6 weeks' holiday per annum.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Supportive Team Environment: A supportive and friendly team environment, committed to delivering excellent customer outcomes.


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