Palliative Care Operations Manager
3 weeks ago
Job Overview
City Hospice is a dedicated charitable organization focused on providing compassionate support to individuals during their end-of-life journey. As a key member of the Senior Management team, the successful candidate will oversee the clinical support operations, ensuring the effective and seamless delivery of palliative care services. This role will report directly to the Clinical Director and will collaborate with the leadership team to uphold our mission of being recognized as a leading center for palliative care.
Key Responsibilities
At City Hospice, we value every individual and strive to enhance their quality of life while offering exceptional support to both patients and their families. The successful candidate will:
- Provide strategic leadership and vision, managing all clinical support operations to optimize efficiency and financial performance.
- Ensure that City Hospice meets its long-term strategic goals within a safe and effective working environment.
- Foster a culture of continuous improvement by motivating staff, delegating tasks appropriately, and leading change initiatives.
- Conduct line management of clinical administration and multidisciplinary teams, including performance evaluations and absence management.
- Identify and implement systems to enhance team efficiency and facilitate collaborative efforts across the organization.
- Build and maintain effective relationships with external stakeholders and act as a champion for equity and diversity within the organization.
- Undertake safeguarding responsibilities to promote the welfare of vulnerable individuals.
Clinical Standards and Governance
The successful candidate will:
- Provide guidance and leadership to support service development and enhancement.
- Collaborate closely with the Clinical Director and Senior Clinical team to implement policies and strategies related to palliative care.
- Manage the clinical audit process and ensure compliance with relevant governance and quality frameworks.
- Lead investigations into incidents and complaints, ensuring adherence to clinical standards.
Financial Management and Planning
Responsibilities will include:
- Developing and managing the Clinical Department budget, promoting a culture of financial awareness.
- Overseeing the clinical rota to ensure the smooth operation of services.
- Identifying grant opportunities aligned with strategic objectives and collaborating with finance teams for project funding.
Communication and Team Collaboration
The role requires effective communication to enhance relationships within the team and ensure staff engagement in decision-making processes. The successful candidate will:
- Share knowledge and expertise across the multidisciplinary team to inform best practices.
- Participate in relevant internal and external committees to contribute to service improvement initiatives.
Data Management
The candidate will be responsible for ensuring compliance with data governance policies and will oversee all aspects of Clinical Information Management and Technology.
Qualifications and Experience
Essential
- Degree-level education or equivalent experience.
- Proven experience in a healthcare setting, particularly within hospice or third-sector organizations.
- Strong leadership skills with experience managing multidisciplinary teams.
- Familiarity with NHS information management systems.
Desirable
- Experience in project management and financial oversight.
- Knowledge of the charity sector and funding streams.
City Hospice is committed to creating a supportive and collaborative work environment, where staff, families, and volunteers work together to provide exceptional care.
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