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Palliative Care Operations Manager

2 months ago

Cardiff, Cardiff, United Kingdom City Hospice Full time

Job Overview

City Hospice is a dedicated charity focused on providing compassionate support to individuals navigating their end-of-life experiences. As a vital member of the Senior Management team, the Hospice Operations Manager will oversee the clinical support functions, ensuring the effective and seamless operation of our palliative care services. This role will report directly to the Clinical Director and collaborate with the leadership team to uphold our mission of being recognized as a leading center for palliative care.

Key Responsibilities

At City Hospice, we prioritize the dignity of every individual, striving to enhance their quality of life while offering exceptional support to both patients and their families. The successful candidate will provide strategic leadership, managing all facets of clinical support operations, optimizing efficiency, and ensuring that City Hospice meets its long-term strategic goals within a safe and effective working environment.

Management Duties

- Inspire and motivate staff, effectively delegate tasks, lead organizational change, and achieve key performance targets while fostering a culture of continuous improvement.

- Oversee the management of clinical administration and multidisciplinary teams, including performance evaluations, leave management, and team development.

- Identify and implement systems to enhance team efficiency and promote collaborative efforts across the organization.

- Cultivate opportunities for team development and resilience.

- Serve as a role model, demonstrating expertise in clinical practice standards.

- Build and maintain effective relationships with key external stakeholders.

- Champion equity and diversity, fostering a positive community culture using organizational resources.

Clinical Standards

- Provide support, guidance, and leadership to enhance service development and improvement.

- Identify and implement best practices and innovations to improve service efficiency and outcomes.

- Collaborate closely with the Clinical Director and Senior Clinical team to execute policies and initiatives related to palliative care services.

- Monitor and report on key performance indicators, addressing any areas of concern.

Governance Responsibilities

- Coordinate and manage the clinical audit process from start to finish.

- Ensure that palliative care services align with relevant policies, strategies, and governance frameworks.

- Lead investigations into incidents, complaints, and concerns, ensuring compliance with clinical standards.

Financial and Planning Duties

- Develop and manage the budget for the Clinical Department.

- Foster a culture of financial awareness and value for money.

- Ensure the smooth operation of clinical services in collaboration with Clinical and Business Support Leads.

Communication and Collaboration

- Facilitate effective communication to strengthen team relationships.

- Engage staff in decision-making processes and share knowledge across the multidisciplinary team.

Data Management

- Promote a culture of data literacy, guiding teams towards evidence-based decision-making.

- Ensure compliance with legislation and best practices in data governance.

Qualifications and Experience

Essential

  • Degree-level education or equivalent experience.
  • Experience in a healthcare or hospice environment.
  • Proven ability to manage multidisciplinary teams and meet quality and safety standards.

Desirable

  • Skills in project management and finance.
  • Familiarity with NHS information management systems.

Personal Attributes

Essential

  • Enthusiastic and motivated.
  • Engaging leader with a focus on innovation and resourcefulness.