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Customer Service Director

2 months ago

Hook, Greater London, United Kingdom Office Angels Full time
Customer Service Manager

A leading electronics manufacturer in the UK is seeking a Customer Service Manager to oversee the customer account management team. The successful candidate will be responsible for ensuring customer satisfaction through effective communication and maintaining customer accounts throughout the customer life cycle.

Key Responsibilities:
  • Lead the Customer Account team to deliver exceptional customer service
  • Develop and implement strategies to drive growth within designated accounts
  • Ensure customer expectations are met and aligned with business objectives
  • Manage the forecast of designated accounts and identify potential risks
  • Collaborate with external sales to set sales forecasts and achieve financial targets
  • Identify and implement business improvement opportunities
  • Support quoting, aged debt, and inventory management
  • Present key account information to senior management
Requirements:
  • Proven experience in customer service management
  • Strong leadership and communication skills
  • Ability to analyze data and identify trends
  • Excellent problem-solving and decision-making skills
  • Experience with sales forecasting and inventory management

Benefits: Competitive salary, 23 days annual leave, health and wellbeing scheme, death in service, annual pay reviews, free parking, and more.