Customer Service Representative

3 weeks ago


Hook, Greater London, United Kingdom Mulberry Recruitment Full time

As a Customer Service Representative, you will work closely with our client's fast-growing team in Hook to provide exceptional support to customers.

Main Responsibilities:

  • Discuss potential outcomes and solutions with initial complaint handlers to support knowledge growth.
  • Support the manager in collating qualitative data for feedback sessions.
  • Responsible for building trust with the customer by solving their problems quickly and efficiently.
  • Influence and own the issue to ensure successful resolution while adhering to regulatory guidelines.
  • Be a Customer Relations specialist that is on hand to support any training across BCAL and CX.
  • A proven track record of delivering excellent customer service.
  • Demonstrate first-class knowledge and understanding in complaint handling and be able to apply it in an FCA regulated capacity.
  • Able to put yourself in the customer's shoes and communicate decisions with confidence and empathy by telephone and in writing.
  • Able to identify key complaint root causes and work with the wider business to influence reduction in complaint volumes.

About the Role:

This is a great opportunity for a career path that has great teamwork, training, rewards, long-term scope, and is going places.



  • Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service RepresentativeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service.Key ResponsibilitiesDiscuss potential outcomes and solutions with initial complaint handlers to support knowledge growth.Support...


  • Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service RepresentativeAt Mulberry Recruitment, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide a high level of customer satisfaction.Key Responsibilities:Discuss potential outcomes and solutions with initial complaint handlers to support...


  • Hook, Greater London, United Kingdom Tulip Recruitment Full time

    We are seeking a skilled Customer Service Representative to join our team at Tulip Recruitment. The ideal candidate will have excellent written and spoken communication skills, thrive in a busy working environment, and provide an exceptional level of telephone customer service.This is a full-time role working Monday to Friday, 37.5 hours per week. The...


  • Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Experience ExecutiveAt Mulberry Recruitment, we are seeking a highly skilled Customer Experience Executive to join our client's friendly team in Hook. As a key member of the Aftercare Team, you will be responsible for handling queries from customers through email, calls, and live chat, both outbound and inbound contact.Daily Duties:• Handle...


  • Hook, Greater London, United Kingdom Office Angels Full time

    Office Angels is seeking a French Speaking Customer Service Executive to join a dynamic client in the IT industry. The successful candidate will be the first point of contact for existing or potential customers in the B2B area, handling written and phone correspondence, and interfacing between customers and logistics, supply chain, and product management.Key...


  • Hook, Greater London, United Kingdom Sodexo Full time

    Company OverviewSodexo is a leading global provider of food and facilities management services. We are dedicated to delivering exceptional customer experiences and creating positive impacts in our communities.


  • Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    We are seeking a highly skilled Customer Service Manager to join our team at Mulberry Recruitment. The ideal candidate will have experience in Reservations/Bookings and a proven track record of providing excellent customer service.The successful candidate will be responsible for ensuring that all Reservations Staff are in the correct uniform, well presented,...


  • Hook, Greater London, United Kingdom Sodexo Full time

    Job OverviewAs a Customer Service Ambassador at Sodexo, you will be the first point of contact for our clients and visitors, providing a warm and welcoming experience. Your excellent communication skills and ability to prioritize tasks will ensure that our customers receive the highest level of service.Key ResponsibilitiesProvide exceptional customer...


  • Hook, Greater London, United Kingdom Sodexo Full time

    Job OverviewAs a key member of the Sodexo team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for visitors and clients at RAF Odiham.Key Responsibilities:Act as the first point of contact for visitors and clients, providing a warm and welcoming atmosphere.Connect visitors with the appropriate personnel,...


  • Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service ExecutiveSalary: £28,000 plus 10% discretionary bonusShifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00Our client, a fast-growing company based in the UK, is seeking a Customer Service Executive to handle customer queries through email, calls, and live chat....


  • Hook, Greater London, United Kingdom Office Angels Full time

    Office Angels is seeking a Customer Support Administrator to provide exceptional support to customers based in the UK.Key Responsibilities:Manage customer enquiries related to existing contractsEnsure systems are up-to-date and accurateProcess purchase orders efficientlyAssist with customer queries and resolve issues promptlyPerform general office duties as...

  • Beauty Therapist

    4 weeks ago


    Hook, Greater London, United Kingdom Elite Hotels Full time

    Beauty Therapist Role OverviewWe are seeking a skilled Beauty Therapist to join our team at Elite Hotels. As a Beauty Therapist, you will be responsible for providing exceptional customer care and delivering a range of beauty treatments to our guests.Key Responsibilities:Deliver high-quality beauty treatments to male and female clients within Salon opening...


  • Hook, Greater London, United Kingdom RedteQ Full time

    Job Title: Field Service EngineerLocation: National travel required, international travel pre-plannedCompany: RedteQ Analytical Ltd (www.redteq.com)Salary: Competitive, based on experienceAbout Us:RedteQ Analytical Ltd is a leading provider of security screening equipment solutions, specialising in the installation, maintenance, and repair of high-tech...


  • Hook, Greater London, United Kingdom Shire Healthcare Full time

    Job Title: Forensic Psychologist for Secure ServiceShire Healthcare is recruiting a HCPC registered psychologist to work within a specialist secure service in North Hampshire. The successful candidate will join a multidisciplinary team working with sex offenders who also present with an intellectual disability and autism.Key Responsibilities:- Conduct...


  • Hook, Greater London, United Kingdom Marshall Motor Group Full time

    Role: Sales ExecutiveHours: Full-time, Monday to Friday with Saturdays and Sundays on a rota basisSalary: £20,000 basic plus uncapped OTE and company carBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount schemeBonus...


  • Hook, Greater London, United Kingdom Marshall Full time

    About Marshall Motor GroupAs one of the UK's largest car dealer groups, representing 24 of the world's most popular manufacturers, Marshall Motor Group offers a fantastic opportunity for experienced sales professionals to join their team.Salary and BenefitsThe successful candidate can expect a basic salary of £20,000 per annum, with uncapped OTE and a...


  • Hook, Greater London, United Kingdom Randstad Technologies Recruitment Full time

    Job Title: Customer Integration SpecialistJob Summary:We are seeking a Customer Integration Specialist to work with our clients' customers to provide first-line support for bugs, issues, and queries during test phases. The ideal candidate will have a strong understanding of DCC SMETS2 environments and SMETS2 testing experience.Key Responsibilities:Attend...


  • Hook, Greater London, United Kingdom Elanco Full time

    Elanco: A Leader in Animal HealthAt Elanco, we're dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life,' and our approach to sustainability – the Elanco Healthy Purpose – aims to advance the health of animals, people, the planet, and our...


  • Hook, Greater London, United Kingdom Randstad Tech IT Careers Full time

    Job Summary:We are seeking a skilled Customer Integration Engineer to join our team at Randstad Tech IT Careers. As a key member of our team, you will be responsible for providing first-line support to customers during test phases, ensuring seamless integration of our smart meter solutions worldwide.Key Responsibilities:Attend customer sites to support...


  • Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Company Overview:Mulberry Recruitment is a leading recruitment agency based in Hook, seeking an exceptional After Sales Customer Service Executive to join their fast-growing team.