Customer Service Representative

4 weeks ago


Hook, Greater London, United Kingdom Mulberry Recruitment Full time
Customer Service Representative

At Mulberry Recruitment, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide a high level of customer satisfaction.

Key Responsibilities:
  • Discuss potential outcomes and solutions with initial complaint handlers to support knowledge growth.
  • Support the manager in collating qualitative data for feedback sessions.
  • Build trust with customers by solving their problems quickly and efficiently.
  • Influence and own the issue to ensure successful resolution while adhering to regulatory guidelines.
  • Be the last point of escalation for customers and the final point of preventing a negative trust pilot review.
  • Be empowered and trusted to take responsibility, making decisions and using judgment to deliver a fair outcome.
  • Review and suggest ideas on how to prevent issues occurring again by recognising the root cause and recommending change.


Requirements:
  • Excellent communication skills.
  • Ability to provide a high level of customer satisfaction.
  • Knowledge of regulatory guidelines.
  • Ability to work independently and as part of a team.


What We Offer:
  • A competitive salary.
  • A fast-paced and dynamic work environment.
  • Opportunities for career growth and development.


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