Customer Service Representative
5 days ago
Office Angels is partnering with a dynamic client in the IT industry to recruit a French Customer Services Executive.
Key Responsibilities:
- Act as the primary point of contact for existing or potential customers in the B2B area.
- Engage in written and phone correspondence with customers and external partners.
- Interface between customers and logistics, supply chain, and product management teams.
- Monitor and compare service level KPIs.
- Continuously improve customer service processes.
- Maintain data in ERP and CRM systems.
- Manage customer complaints.
- Previous experience in customer service or supply chain logistics is advantageous.
- Proficiency in MS Office and SAP is required.
- Experience with CRM systems like Salesforce.com is beneficial.
- Excellent communication skills and a team player mindset are essential.
- Fluency in English, with French and German being a plus.
Benefits:
- Career progression opportunities.
- Pension scheme.
- Health scheme.
- Strong training program.
Next Steps:
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