Logistics Customer Support Specialist
7 days ago
Exciting Opportunity to Join a Growing Logistics Company
About GP Logistics
GP Logistics is a dynamic and expanding company seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring the highest level of customer satisfaction and service delivery.
Key Responsibilities
- Confirm scheduled routes for the week, including:
- Calling customers to inform them of delivery dates and times
- Confirming addresses and contact numbers and updating our system
- Answering calls from suppliers or customers and resolving queries in a timely and professional manner
- Managing emails and responding to customer inquiries
- Checking order flags on our system and resolving any issues
- Organizing paperwork within the office
- Performing ad-hoc duties as required by your Customer Service Manager
Requirements
- A team player with excellent communication skills
- Calm and composed under pressure
- Ability to work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Working Hours
Monday: 7am - 1pm
Tuesday: 7am - 1pm
Wednesday: 7am - 1pm
Thursday: 12pm - 7pm
Friday: 12pm - 7pm
Saturday: 8am - 4pm
Previous Experience
Must have previous experience in a customer service environment.
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