Customer Service Representative
2 months ago
Exciting Opportunity to Join a Growing Logistics Company
About GP Logistics
GP Logistics is a dynamic and expanding company seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our logistics services.
Key Responsibilities
- Confirming scheduled routes for the week, including:
- Calling customers to inform them of delivery dates and times
- Confirming addresses and contact numbers and updating on the system
- Answering calls from suppliers or customers and dealing with queries in a timely and professional manner
- Keeping up-to-date with all emails and dealing with any queries or questions promptly
- Checking through order flags on the system and ensuring all flags are attended to and resolved
- Ensuring all paperwork is organized within the office
- Performing ad-hoc duties as required by your Customer Service Manager
Requirements
- A team player with excellent communication skills
- Calm and composed under pressure
- Ability to work in a fast-paced environment
- Clear and concise communication
- Attention to detail
Working Hours
The successful candidate will be required to work the following hours:
- Monday: 7am - 1pm
- Tuesday: 7am - 1pm
- Wednesday: 7am - 1pm
- Thursday: 12pm - 7pm
- Friday: 12pm - 7pm
- Saturday: 8am - 4pm
Experience
The ideal candidate will have previous experience in a customer service environment and be able to demonstrate a strong understanding of logistics operations.
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