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Customer Service Representative

1 month ago


Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time
Customer Service Representative

We are seeking a Customer Service Representative to join our team at Tyman UK and Ireland. As a key member of our customer-facing team, you will be responsible for delivering high-quality customer service via telephone and email to a range of Key Accounts customers.

Key Responsibilities:

  • Deliver exceptional customer service via telephone and email
  • Achieve and surpass service targets
  • Liaise directly with internal departments to resolve customer issues
  • Identify and provide proactive recommendations to enhance the customer experience
  • Achieve set KPI's on a weekly & monthly basis
  • Administrative duties relating to processing customer orders
  • Ensure the internal database is up to date and accurate

Requirements:

  • Experience in a customer-facing role would be ideal
  • Accuracy and attention to detail
  • Excellent communications skills both written and verbal
  • Commercial acumen with KPI's and order values
  • Experience using IT Systems such as SAGE and Salesforce
  • A positive and resilient individual who excels at all forms of communication
  • A creative and resourceful problem solver

Benefits:

  • Competitive Salary
  • 25 days holiday plus bank holidays
  • Holiday purchase scheme
  • Pension match up to 7%
  • 4 x Salary Life Assurance
  • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Free Eye Tests
  • Subsidised Canteen
  • Volunteering and Team Building Days