Customer Service Representative

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Pertemps Bond Full time

We are seeking a dedicated and enthusiastic Customer Service Advisor to deliver exceptional service to our clients in Wolverhampton. The ideal candidate will be a personable and proactive individual who can handle customer inquiries and resolve issues promptly and professionally.

Key Responsibilities:

  • Respond to customer inquiries via phone and email
  • Resolve customer enquiries promptly and professionally
  • Maintain accurate records of customer interactions and transactions
  • Provide information about products and services
  • Collaborate with other departments to resolve complex issues
  • Follow up with customers to ensure their issues are resolved

Requirements:

  • Ability to work under pressure
  • Experience working in a similar role, preferably a call centre background
  • Clear written and verbal communication skills
  • Ability to multitask and manage time effectively


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