Customer Service Representative for Vulnerable Individuals

7 days ago


Wolverhampton, Wolverhampton, United Kingdom OSB Full time

About OSB Group:

We are a leading financial services company dedicated to delivering tailored support to customers facing financial difficulties. Our commitment to diversity and inclusion is reflected in our employee base, which mirrors the diverse nature of our society.

As a Customer Service Representative for Vulnerable Individuals, you will play a vital role in supporting customers who require individually tailored solutions due to difficult personal circumstances.

Your responsibilities will include:

  • Communicating with vulnerable customers to understand their needs and providing empathetic support.
  • Utilizing specialist tools such as TEXAS, CARERS, IDEA, CRISIS, and BRUCE to effectively manage customer accounts.
  • Building strong relationships with customers to offer bespoke solutions and progress accounts through the Collections Process.
  • Maintaining accurate records in line with regulatory requirements.
  • Responding to customer enquiries efficiently and in accordance with OSB's policies.

The successful candidate will have a background in financial support or arrears roles within financial services, experience in a vulnerable customer specialist role, and excellent communication skills. Knowledge of Microsoft Word and Excel is also essential.

In return for your hard work, you can expect a competitive salary of £30,000 - £35,000 per annum, depending on experience. We also offer a range of benefits, including flexible working hours, opportunities for career development, and a supportive team environment.

At OSB, we are committed to equal opportunities and strive to create an inclusive workplace where everyone feels valued and respected. If you are passionate about delivering exceptional customer service and making a positive impact, please apply now.



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