Vulnerable Customer Coach Specialist
4 weeks ago
About the Role
The OSB Group is seeking a Vulnerable Customer Coach to join our Financial Support Team. As a key member of the team, you will play a crucial role in ensuring that our customers receive the support they need to manage their mortgage payments.
Key Responsibilities
- Coach team members on effectively identifying and managing vulnerabilities among mortgage customers.
- Develop and deliver workshops on vulnerability to enhance team members' understanding and skills.
- Provide regular feedback to colleagues to enhance the vulnerable customer journey.
- Stay up-to-date with industry regulations, guidelines, and best practices related to vulnerability in mortgage collections.
- Collaborate with colleagues to ensure customers receive appropriate assistance and support tailored to their individual needs.
What We Offer
- A competitive salary of £32,000 - £34,000 per annum, dependent on experience.
- A comprehensive benefits package, including a discretionary annual bonus opportunity of up to 15%.
- 28 days annual leave plus bank holidays.
- Contributory pension scheme.
- Life assurance and group income protection.
- Access to private medical insurance and medical cash plan.
- Maternity and adoption leave, with occupational maternity/adoption pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
- Paternity leave, with 4 weeks of paid leave to be taken within 8 weeks of childbirth.
- Additional benefits, including hybrid working, cycle purchase scheme, technology purchase scheme, season ticket loan, holiday purchase/sell schemes, employee perk portals, payroll giving, and save as you earn scheme.
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. We are committed to diversity and inclusion, and we encourage applications from talented individuals who share our values.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please apply now. We look forward to hearing from you.
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