Executive Case Specialist

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

About the Role

The OSB Group is seeking a skilled Complaints Resolution Expert to join their team. As a key member of the Customer Relations team, you will be responsible for handling complaints received from customers, with a focus on complex and vulnerable cases.

Key Responsibilities

  • Investigate and manage complaints in line with FCA regulations
  • Build relationships with stakeholders to ensure effective complaint resolution
  • Review and respond to FOS business file requests
  • Communicate FOS decisions and implement remedial actions
  • Identify areas for process improvement and implement changes

Requirements

  • Previous experience in a customer-facing role within the financial services industry
  • Knowledge of FCA regulations and complaint handling procedures
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A collaborative and supportive work environment

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, committed to providing excellent customer service and ensuring that complaints are handled fairly and efficiently.



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