Executive Case Specialist
3 weeks ago
About the Role
The OSB Group is seeking a skilled Complaints Resolution Expert to join their team. As a key member of the Customer Relations team, you will be responsible for handling complaints received from customers, with a focus on complex and vulnerable cases.
Key Responsibilities
- Investigate and manage complaints in line with FCA regulations
- Build relationships with stakeholders to ensure effective complaint resolution
- Review and respond to FOS business file requests
- Communicate FOS decisions and implement remedial actions
- Identify areas for process improvement and implement changes
Requirements
- Previous experience in a customer-facing role within the financial services industry
- Knowledge of FCA regulations and complaint handling procedures
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and growth
- A collaborative and supportive work environment
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, committed to providing excellent customer service and ensuring that complaints are handled fairly and efficiently.
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