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Customer Service Coordinator – Wolverhampton
2 months ago
Exciting opportunity with GP Logistics
Office-Based Role
Key Responsibilities
As a Customer Service Administrator, your primary responsibilities will include:
- Confirming scheduled delivery routes for the week by contacting customers to inform them of delivery dates and times.
- Verifying addresses and contact information, ensuring the system is updated accordingly.
- Handling incoming calls from suppliers and customers, addressing inquiries in a professional and timely manner.
- Maintaining an organized email inbox, promptly responding to any queries or concerns.
- Reviewing order flags within the system to ensure all issues are addressed and resolved.
- Organizing paperwork efficiently within the office environment.
- Assisting with any additional tasks as directed by the Customer Service Manager.
Qualifications
- Strong team player with a positive, can-do attitude.
- Ability to remain calm and effective under pressure.
- Proficient in working within a fast-paced environment.
- Quick thinker with excellent communication skills.
- Detail-oriented with a focus on accuracy.
Work Schedule
The position requires availability during the following hours:
- Monday: 7am to 1pm
- Tuesday: 7am to 1pm
- Wednesday: 7am to 1pm
- Thursday: 12pm to 7pm
- Friday: 12pm to 7pm
- Saturday: 8am to 4pm
Experience Required
Previous experience in a customer service role is essential.
Job Types: Full-time, Part-time, Contract
Salary: £15,000 - £20,000 per year
Remote Work: Not applicable
