Service Desk Operations Coordinator

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Wolverhampton Commercial Full time
Job Title: Service Desk Administrator

As a Service Desk Administrator at Wolverhampton Commercial, you will play a vital role in ensuring the smooth operation of our service team. Your primary responsibility will be to handle customer inquiries and requests via various channels, including portals, emails, and phone calls. You will be responsible for scheduling and allocating engineers for routine and corrective maintenance tasks, ensuring they have all the necessary parts and equipment to complete their jobs.

Key Responsibilities:
  • Schedule and allocate engineers for routine and corrective maintenance tasks
  • Ensure engineers are equipped with all necessary parts and equipment prior to jobs
  • Manage and prioritize workloads for engineers to optimize efficiency
  • Maintain engineers' diaries, scheduling time slots, return visits, and booking in works as needed
Requirements:
  • Excellent geographical awareness to effectively allocate resources
  • Previous experience in a busy, fast-paced environment is essential
  • Experience in scheduling and supporting engineers would be an advantage
  • Must be multi-tasking and able to work in a fast-paced environment

This is an office-based position working 8am - 5pm and 9am - 6pm rotating shifts.



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