Customer Support Specialist

3 weeks ago

London, Greater London, United Kingdom Prime Appointments Full time

A reputable organization is seeking a Customer Service Administrator to enhance their dedicated team. This is a full-time, permanent role with standard working hours and a competitive salary based on relevant skills and experience.

This company prioritizes outstanding customer service and is looking for enthusiastic individuals to contribute to their customer support operations.

As a Customer Service Advisor, you will serve as the initial point of contact for valued clients. Your main duties will involve assisting customers with inquiries, resolving issues, and providing support through various communication channels. You will address a range of customer concerns with professionalism, empathy, and efficiency, ensuring a positive experience with every interaction.

Key Responsibilities include:

  • Responding promptly to customer inquiries through phone and email.
  • Providing accurate information and guidance regarding products or services.
  • Resolving customer issues and complaints with tact and diplomacy, aiming for first-contact resolution whenever feasible.
  • Documenting all customer interactions and transactions accurately in the CRM system.
  • Collaborating with team members and other departments to ensure timely resolution of customer issues.
  • Identifying opportunities for process enhancements and sharing insights with the team.

Required Skills and Experience:

  • Prior experience in call center and customer service roles.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving capabilities and attention to detail.
  • Ability to maintain composure and professionalism under pressure.
  • Proficiency in utilizing CRM software and other customer service tools.
  • Flexibility to thrive in a fast-paced environment and adapt to changing priorities.

Benefits of working with this organization include:

  • Opportunities for professional growth and career advancement.
  • A friendly and supportive work environment with a diverse team.
  • Comprehensive training and ongoing support.
  • Free parking facilities.

If you believe you possess the necessary qualifications and would like to be considered for this Customer Service Administrator position, please submit your CV for consideration.

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