Customer Support Specialist
6 days ago
We are excited to announce a new opportunity for a Customer Support Specialist to join our team at NCS Ltd. As a key member of our Client Services Division, you will play a vital role in ensuring our customers receive exceptional support and service.
The ideal candidate will have a strong background in customer service and technical support, with a passion for delivering high-quality solutions. You will be responsible for managing tickets through our CRM system and resolving customer issues through our bespoke CMS systems.
Key Responsibilities:
- Provide exceptional customer service to our clients
- Contribute knowledge and understanding of best practices for customer support
- Help improve company systems and processes
- Document, track, and monitor tickets and tasks
Requirements:
- Demonstrable experience of delivering high-quality customer support in a technical environment
- Knowledge of CSS and HTML
- Ability to work effectively and efficiently in a remote environment
Benefits:
- Employee discount
- Life insurance
- Referral programme
Working Hours:
- 8 hour shift
- Monday to Friday
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