Assistant Plant Manager
2 weeks ago
About the Role:
Embark, a leading provider of plant hire services, is seeking an experienced Assistant Plant Manager to join our team. This is a full-time, permanent position that requires a strong commitment to delivering excellent customer service.
Key Responsibilities:
- Manage plant hire operations, ensuring seamless delivery of services to clients and contractors.
- Develop and maintain strong relationships with repeat customers, providing tailored solutions to meet their needs.
- Process and follow up on quotations, taking into account customer requirements and company policies.
- Handle on-hire and off-hire calls, resolving any issues promptly and efficiently.
- Liaise with service and transport departments to ensure smooth operations.
- Administer contracts on our bespoke IT system, ensuring accuracy and compliance.
- Perform filing and administrative tasks, maintaining a high level of organization and attention to detail.
- Resolve customer queries and complaints in a professional and timely manner.
Requirements:
- Previous experience in a similar role, such as Hire Controller, Senior Hire Controller, or Hire Manager, within the plant hire industry.
- Strong commitment to delivering exceptional customer service, with a focus on building long-term relationships.
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks.
- Excellent communication and IT skills, with the ability to work effectively in a team environment.
- Ability to undertake other duties, including driving, as required.
Benefits:
- Monday to Friday working hours, with no weekend work.
- Full-time permanent position, offering stability and career growth opportunities.
- Competitive industry-leading salary and benefits package.
Location:
This role is ideal for individuals based in the Rugby, Coventry, Lutterworth, Daventry, or Warwickshire areas.
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