RDC Sales and Customer Relations Assistant Manager

4 weeks ago


Colchester, Essex, United Kingdom Alliance Automotive Group Full time

We are seeking a dedicated Assistant RDC Manager to become a vital part of our dynamic team at Alliance Automotive Group.

Objective of the Role: To enhance RDC sales and profitability by fostering and sustaining enduring B2B partnerships, delivering exceptional customer service, and ensuring the smooth and effective operation of the RDC.

Key Responsibilities:

  • Business Development: Evaluate RDC sales and profit metrics utilizing available data to pinpoint areas for enhancement. Ensure local market insights and broader commercial intelligence are current and shared with relevant personnel. Collaborate with the sales team to leverage growth opportunities and oversee the profit and loss of the RDC.
  • Customer Service Management: Cultivate and uphold positive customer relationships through various communication methods. Enhance delivery services to support business growth and efficiently resolve customer inquiries and concerns.
  • Asset Management: Optimize warehouse layout for operational efficiency, oversee stock movements, and conduct regular stock audits. Ensure compliance with company policies and address audit findings promptly.
  • People Management: Lead recruitment efforts, manage staff performance, and identify development needs. Facilitate training and handle personnel issues in accordance with company policies.
  • Communication: Respond to management requests promptly, participate in regional meetings, and maintain regular communication with sales staff regarding customer developments.
  • Health and Safety: Ensure all RDC equipment is properly recorded and inspected, conduct safety checks, and promote a culture of health and safety compliance.

Additional Requirements:

  • Flexibility in working hours to support efficient operations.
  • Occasional travel and overnight stays may be necessary.
  • Capability to handle physical tasks, including lifting items up to 25 kg.
  • Willingness to undertake other reasonable tasks as required.


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