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Assistant Manager
2 months ago
We are seeking a highly motivated and experienced Assistant Manager to join our team at Everlast Gyms. As a key member of our management team, you will play a vital role in driving the success of our gyms and delivering exceptional customer experiences.
Key Responsibilities- Leadership and Management
- Lead by example and demonstrate our elevated ways of working to ensure a positive and productive work environment.
- Recruit, train, and develop a high-performing team to achieve business objectives.
- Effectively manage controllable costs, such as stock orders and cleaning supplies, to minimize waste and overspend.
- Customer Experience
- Represent Everlast Gyms as an ambassador for fitness and deliver exceptional customer service.
- Ensure consistently high standards of cleanliness and presentation at all times.
- Business Development
- Drive all revenue lines, including membership sales, product sales, and secondary revenue streams, to achieve business objectives.
- Develop and implement strategies to increase sales and revenue growth.
- Operational Excellence
- Ensure central processes, such as FUNDAMENTALS, ASCEND, and MOVE, are followed and delivered to the highest level consistently.
- Monitor and report on key performance indicators to inform business decisions.
- Communication and Collaboration
- Drive collective buy-in to national focuses and incentives, such as #WorkoutWednesday and #WeCommunicate.
- Communicate effectively with team members, management, and external stakeholders to achieve business objectives.
- Health and Safety
- Ensure compliance with health and safety policies and procedures, including pool plant operations.
- Report facilities and maintenance-related issues in accordance with best practice guidelines.
- Qualifications
- Level 2 qualification in fitness (desirable)
- Skills and Experience
- Strong leadership and management skills
- Ability to adapt communication and management style to suit team members and their drivers
- Positive, solutions-driven mindset in the face of adversity
- Member champion mentality with exceptional interpersonal skills
- Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role
- Flexibility in working hours and location to support the needs of the business
- Culture Fit
- Alignment with our company values and principles, including Think without limits, Own it and back yourself, and Be relevant
Everlast Gyms is a dynamic and fast-paced organization that is passionate about delivering exceptional customer experiences and driving business success. We are committed to creating a positive and productive work environment that supports the growth and development of our team members.
