Tailor - Savile Row Store Associate
7 days ago
About Us:
Hackett London is a renowned luxury fashion brand that values creativity, quality, and attention to detail in every aspect of its production process.
Job Description:
We are seeking a skilled Personal Tailor to join our team at the Hackett Savile Row Store. As a Personal Tailor, you will be responsible for creating a memorable brand experience for our customers and contributing to the achievement of the store's objectives through effective sales skills and customer service.
Key Responsibilities:
- To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
- To greet and acknowledge a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
- To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
- To develop excellent knowledge of up-to-date product and unique selling points to promote product benefits to our customers.
- To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
- To immediately escalate customer's request or problems to ensure they are resolved in line with company standards.
- To live and breathe the seven Hackett values.
Achieve Results:
- To achieve personal and store sales targets.
- To have an understanding of the store KPI's and how to influence them.
- Awareness of Brand image and Competitors.
- To be proactive in ideas for increasing sales.
- To use the mailing card and brochure to attract and retain customers.
- To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
- To be fully aware of your best sellers.
- To always make suggestions for complimentary purchases (cross and up selling).
- To carry out all sales transactions correctly and efficiently.
- To assist, advise, and help train other staff.
Store and Stock Standards:
- To constantly replenish product on the shop floor to ensure VM standards are met.
- To reduce stock loss in store by being aware of stock loss and prevention techniques.
- To maintain high standards of personal dress and appearance, presenting a professional, smart, and tidy appearance.
- To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
- To be good ambassadors for the brand.
- To develop and maintain good relationships with management and colleagues.
- Knowledge of company stock loss expectations.
- To ensure sales transactions are efficiently and accurately carried out.
Requirements:
- Passion for the fashion industry.
- Proven experience in clothing retail preferably in the premium or luxury sector.
- Impeccable customer service skills.
- Outstanding sales skills.
- Able to work within a team.
- Able to use initiative.
- Well-presented.
- Above-standard communication skills with an exceptional command of English.
What We Expect from You:
- The Hackett spirit.
- Adaptability and flexibility.
- Results-driven.
- Negotiation and influence.
- Analytical thinking.
- Team leadership.
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