Personal Tailor

5 days ago

London, Greater London, United Kingdom Hackett Full time

About Us:

Hackett London is a renowned luxury fashion brand that values creativity, quality, and attention to detail in every aspect of its production process.

Job Description:

We are seeking a skilled Personal Tailor to join our team at the Hackett Savile Row Store. As a Personal Tailor, you will be responsible for creating a memorable brand experience for our customers and contributing to the achievement of the store's objectives through effective sales skills and customer service.

Key Responsibilities:

  • To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
  • To greet and acknowledge a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
  • To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
  • To develop excellent knowledge of up-to-date product and unique selling points to promote product benefits to our customers.
  • To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
  • To immediately escalate customer's request or problems to ensure they are resolved in line with company standards.
  • To live and breathe the seven Hackett values.

Achieve Results:

  • To achieve personal and store sales targets.
  • To have an understanding of the store KPI's and how to influence them.
  • Awareness of Brand image and Competitors.
  • To be proactive in ideas for increasing sales.
  • To use the mailing card and brochure to attract and retain customers.
  • To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
  • To be fully aware of your best sellers
  • To always make suggestions for complimentary purchases (cross and up selling)
  • To carry out all sales transactions correctly and efficiently
  • To assist advise and help train other staff

Store and Stock Standards:

  • To constantly replenish product on the shop floor to ensure VM standards are met.
  • To reduce stock loss in store by being aware of stock loss and prevention techniques
  • To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
  • To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
  • To be good ambassadors for the brand.
  • To develop and maintain good relationship with management and colleagues
  • Knowledge of company stock loss expectations
  • To ensure sales transactions are efficiently and accurately carried out.

Requirements:

Required Experience:

  • Passion for fashion industry
  • Proven experience in clothing retail preferably in the premium or luxury sector
  • Impeccable customer service skills
  • Outstanding sales skills
  • Able to work within a team
  • Able to use initiative
  • Well presented
  • Above standard communication skills with an exceptional command of English

What We Expect From You:

  • The Hackett spirit
  • Adaptability and Flexibility.
  • Results driven.
  • Negotiation and Influence.
  • Analytical thinking.
  • Team Leadership.

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