Housing Onboarding Specialist

3 weeks ago

Hull, Kingston upon Hull, United Kingdom Sanctuary Group Full time

Sanctuary Group is dedicated to managing rented and shared ownership properties while fostering community initiatives for numerous clients throughout England. Our personnel play a vital role in enhancing the quality of life for individuals and families.

Position: Onboarding Officer

Location: Hull

Salary: £24,878 - £26,187 per annum

Hours: 37.5 hours per week

We are currently seeking 4 Onboarding Officers to enhance our operations in Hull. The Onboarding Team operates within the Lettings Teams of Sanctuary Housing, overseeing a diverse range of tenures across the nation. This team is responsible for delivering a high-quality housing support service tailored to the needs of our prospective and current clients, in line with established allocation and lettings protocols.

Key Responsibilities:

  • Effectively manage administrative systems to maintain accurate and current waiting lists.
  • Facilitate a variety of housing options to assist clients in their search for appropriate accommodation, providing guidance on our allocations policy in compliance with relevant regulations.
  • Oversee the key management process for tenancy terminations by coordinating with clients and internal teams, ensuring timely and efficient execution.
  • Address complaints and feedback from clients to meet their expectations, ensuring clear communication regarding progress and outcomes.

Required Skills and Experience:

  • Proven experience in data management, including database input and updates.
  • Background in delivering high-quality housing or customer services.
  • Ability to work under pressure and prioritize tasks effectively.
  • Competence in extracting and analyzing computerized information and documentation.
  • Familiarity with housing management systems such as DocuSign, Abritias, Huume, Locata, or similar is advantageous.
  • Strong communication, interpersonal, and customer service skills.
  • Basic proficiency in Microsoft Word and Excel.

Why Choose Sanctuary Group?

As one of the UK's foremost social landlords, Sanctuary Housing provides approximately 70,000 homes across England. We are committed to offering our residents quality, affordable housing in communities they can take pride in. As a not-for-profit organization, we reinvest any surplus back into the communities we serve.

Employee Benefits:

In our commitment to making Sanctuary a great workplace that prioritizes employee wellbeing, we offer a comprehensive employment package that acknowledges your contributions and supports your physical, mental, and financial health. Benefits include:

  • 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions.
  • Life Assurance coverage.
  • Access to an Employee Advice Service, including counseling.
  • Cycle to Work scheme.
  • Optional health plans.
  • Employee discounts.
  • Wellbeing support and resources.
  • Employee recognition initiatives.
  • Salary starting at £24,878 per annum (increasing to £26,187 per annum after 12 months, subject to satisfactory performance).

Commitment to Equality and Diversity:

Sanctuary Group actively encourages applications from individuals of diverse backgrounds to uphold our commitment to an inclusive environment for both employees and clients. We collaborate closely with the Home Office to prevent illegal working.

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