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Housing Onboarding Specialist
2 months ago
Sanctuary Group is dedicated to managing rented and shared ownership properties while actively supporting community initiatives for numerous clients throughout England. Our dedicated staff play a crucial role in enhancing the quality of life for our residents.
Position: Onboarding Officer
Location: Hull
Salary: £24,878 - £26,187 per annum
Hours: 37.5 hours per week
We are seeking 4 skilled Onboarding Officers to enhance our operations in Hull. The Onboarding Team operates within the Lettings Teams of Sanctuary Housing, overseeing a diverse range of tenures across the nation. This team is responsible for delivering our exceptional housing support services, tailored to meet the specific needs of our prospective and current clients, in alignment with our allocation and lettings protocols.
Key Responsibilities:
- Efficiently manage administrative systems to maintain accurate and current waiting lists.
- Facilitate a variety of housing options, assisting clients in their search for appropriate accommodation while advising on our allocations policy in compliance with established procedures and regulations.
- Oversee the key management process for tenancy terminations by coordinating with clients and internal teams, ensuring timely and effective execution of the process.
- Address complaints and gather customer feedback to align with client expectations, providing clear communication regarding progress and outcomes.
Required Skills and Experience:
- Proven experience in data management, including database input and updates.
- Background in delivering high-quality housing or customer services.
- Ability to work under pressure and prioritize tasks effectively.
- Competence in extracting and analyzing computerized information and documentation.
- Familiarity with housing management systems such as DocuSign, Abritias, Huume, Locata, or similar is advantageous.
- Strong communication, interpersonal, and customer service skills.
- Basic proficiency in Microsoft Word and Excel.
Why Choose Sanctuary Group?
As one of the UK's foremost social landlords, Sanctuary Housing provides approximately 70,000 homes across England. We are committed to offering our residents high-quality, affordable housing in communities they can take pride in. Being part of a not-for-profit organization, we reinvest any surplus back into the local communities we serve.
Employee Benefits:
In our commitment to fostering a supportive work environment, we offer a comprehensive employment package that acknowledges your contributions and promotes your physical, mental, and financial well-being. Benefits include:
- 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions.
- Life Assurance coverage.
- Access to an Employee Advice Service, including counseling.
- Cycle to Work scheme.
- Optional health plans.
- Employee discounts.
- Wellbeing support and resources.
- Employee recognition programs.
- Starting salary of £24,878 per annum (increasing to £26,187 per annum after 12 months, subject to satisfactory performance).
Building Equality and Diversity:
Sanctuary Group is committed to fostering an inclusive environment and encourages applications from individuals of diverse backgrounds to support our mission of equality and diversity.