Housing Onboarding Specialist
3 weeks ago
Sanctuary is dedicated to managing rental and shared ownership properties while fostering community initiatives for numerous clients throughout England. Our workforce plays a crucial role in enhancing the quality of life for individuals.
Position: Onboarding Officer
Location: Hull
Salary: £24,878 - £26,187 per annum
Hours: 37.5 hours per week
We are pleased to announce an opportunity for 4 Onboarding Officers to become part of our organization in Hull. The Onboarding Team operates within the Lettings Teams of Sanctuary Housing, overseeing a diverse range of tenures nationwide. This team is responsible for delivering a top-notch housing support service tailored to the specific needs of our prospective and current clients, in line with allocation and lettings protocols.
Key Responsibilities:
- Effectively manage administrative systems to ensure accurate and current waiting lists.
- Facilitate a variety of housing options to assist clients in maximizing their search for appropriate accommodation, while providing guidance on our allocations policy in accordance with established policies, procedures, and relevant regulations.
- Oversee the key management process for tenancy terminations by coordinating with clients and internal teams, ensuring timely and efficient execution of the process.
- Address complaints and customer feedback to meet expectations, ensuring clear communication of progress and outcomes to clients.
Required Skills and Experience:
- Proven experience in data management, including database input and updates.
- Background in delivering high-quality housing or customer services.
- Ability to work under pressure and prioritize tasks effectively.
- Competence in extracting and analyzing computerized information and documentation.
- Familiarity with housing management systems such as DocuSign, Abritias, Huume, Locata, or similar is preferred.
- Strong communication, interpersonal, and customer service skills.
- Basic proficiency in Microsoft Word and Excel.
Why Choose Sanctuary?
Sanctuary Housing stands as one of the UK's foremost social landlords, providing approximately 70,000 homes across England. We are committed to offering our residents quality, affordable housing in communities they can take pride in. As a not-for-profit organization, we reinvest any surplus back into the local communities we serve.
Employee Benefits:
In our commitment to making Sanctuary a desirable workplace, where employee wellbeing is a priority, we offer a comprehensive employment package that acknowledges your contributions and supports your physical, mental, and financial health. This includes:
- 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions.
- Life Assurance coverage.
- Access to an Employee Advice Service, including counseling.
- Cycle to Work scheme.
- Optional health plans.
- Employee discounts.
- Wellbeing support and resources.
- An employee recognition program.
- Starting salary of £24,878 per annum (increasing to £26,187 per annum after 12 months, subject to satisfactory performance).
Diversity and Inclusion:
Sanctuary Group actively encourages applications from individuals of diverse backgrounds to uphold our commitment to fostering an inclusive environment for both employees and clients. We collaborate closely with the Home Office to prevent illegal working.
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