Customer Engagement Specialist

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Lloyds Banking Group Full time

Position Overview

As a vital member of our Customer Support team, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to assist clients with their financial inquiries and provide exceptional service.

Salary: £23,500

Work Schedule: 35 hours per week, including some Saturdays

Location: Various branches

About the Role

In this position, you will have the opportunity to contribute to the success of our organization by:

  • Welcoming customers and addressing their needs at the service desk.
  • Providing assistance at the counter and managing various branch responsibilities.
  • Utilizing cutting-edge technology and digital tools to enhance customer interactions.

From day one, you will receive comprehensive training and support, with pathways to gain industry qualifications and advance your career within the Group.

Key Requirements

  • A genuine interest in helping individuals manage their finances, with no prior banking experience necessary.
  • Strong interpersonal skills to foster positive relationships with customers.
  • Commitment to acting with integrity and resolving customer queries effectively.
  • A collaborative spirit to work closely with team members in meeting customer needs.
  • Flexibility to work across various branches and on Saturdays as required.

Our Commitment to Inclusion

We are dedicated to creating an inclusive environment that reflects the diversity of our society. We encourage applications from all backgrounds and are committed to providing reasonable adjustments during the recruitment process.

Benefits

  • Generous pension contributions of up to 15%.
  • Annual performance-related bonuses.
  • Share schemes, including free shares.
  • Flexible benefits tailored to your lifestyle, such as discounted shopping.
  • 22 days of holiday, in addition to bank holidays.
  • A range of wellbeing initiatives and generous parental leave policies.

We are focused on building a values-driven culture that empowers our colleagues to make a meaningful impact in their roles. Together, we are shaping the future of financial services.



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