Customer Support Specialist

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Bright Bridge Group Full time

Bright Bridge Group is looking for dedicated and skilled Customer Support Specialists to enhance our vibrant team. If you have a passion for assisting clients and possess strong communication skills, we encourage you to explore this opportunity.

Primary Duties:

  • Manage incoming and outgoing communications with professionalism and efficiency.
  • Offer precise details regarding our offerings, policies, and services.
  • Support clients in placing orders, troubleshooting issues, and handling returns or exchanges.
  • Refer intricate matters to the relevant department or supervisor as needed.
  • Meet performance benchmarks for call management, response times, and client satisfaction.
  • Provide outstanding customer service to foster a positive client experience.
  • Engage in training and team discussions to remain informed about our products and services.
  • Follow company guidelines and protocols during customer interactions.

Requirements:

  • Exceptional verbal communication capabilities.
  • Strong analytical skills and meticulous attention to detail.
  • Competence in utilizing computer systems and customer relationship management software.
  • Ability to juggle multiple tasks and prioritize effectively.
  • Positive demeanor and professional approach.


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