Customer Support Specialist
4 weeks ago
Bright Bridge Group is looking for dedicated and skilled Customer Support Specialists to enhance our vibrant team. If you have a passion for assisting clients and possess strong communication skills, we encourage you to explore this opportunity.
Primary Duties:
- Manage incoming and outgoing communications with professionalism and efficiency.
- Offer precise details regarding our offerings, policies, and services.
- Support clients in placing orders, troubleshooting issues, and handling returns or exchanges.
- Refer intricate matters to the relevant department or supervisor as needed.
- Meet performance benchmarks for call management, response times, and client satisfaction.
- Provide outstanding customer service to foster a positive client experience.
- Engage in training and team discussions to remain informed about our products and services.
- Follow company guidelines and protocols during customer interactions.
Requirements:
- Exceptional verbal communication capabilities.
- Strong analytical skills and meticulous attention to detail.
- Competence in utilizing computer systems and customer relationship management software.
- Ability to juggle multiple tasks and prioritize effectively.
- Positive demeanor and professional approach.
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