Customer Experience Specialist

1 week ago


Swansea, City and County of Swansea, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Hays Specialist Recruitment Limited is seeking a motivated and customer-focused individual to join their team as an Environmental Call Handler. This role is ideal for someone who is passionate about helping people, has excellent communication skills, and thrives in a fast-paced environment.

Key Responsibilities
  • Customer Service: Handle inbound calls, emails, and chats from customers with professionalism and empathy, providing accurate information and resolving customer concerns efficiently.
  • Enquiry Assistance: Assist customers with enquiries, maintaining detailed records of interactions and following up as needed.
  • Process Improvement: Collaborate with team members to improve processes and enhance customer satisfaction.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to multitask and work effectively in a dynamic environment.
  • Problem-Solving: Strong problem-solving abilities and a customer-centric mindset.
  • Experience: Previous experience in a call centre or office-based customer service role is a plus, with proficiency in using CRM software preferable.
What We Offer
  • Hybrid Working Policy: Enjoy a flexible working arrangement that suits your needs.
  • Opportunities for Growth: Opportunities for growth and career advancement within the company.
  • Supportive Environment: A supportive and inclusive work environment that values your contributions.


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