Customer Engagement Advisor

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Natwest Full time
Position Overview

Join our team as a Customer Service - Personal Banker. In this role, you will play a vital part in assisting our esteemed branch clientele, guiding them towards achieving their financial aspirations.

Your Responsibilities

We expect you to:

  • Proactively enhance the customer banking experience.
  • Engage in meaningful conversations to understand customer needs.
  • Assist with general banking requests, including payments, balance inquiries, and transfers.
  • Educate customers on various banking methods and the services we provide.
  • Identify opportunities to assist customers with straightforward financial products.
  • Collaborate with other teams to ensure a seamless customer journey.
What We Offer

You will receive comprehensive training and ongoing support to foster your professional growth. Upon mastering your current role, we will assist you in advancing your career.

Your compensation will be competitive, starting at £24,750, along with a contribution towards your retirement savings.

Additionally, you can select from a variety of protection, healthcare, or lifestyle benefits through our flexible reward program.

Enjoy a generous holiday entitlement of 33 days (pro rata for hours worked), with the possibility of working on Bank Holidays. For more details on our benefits, please refer to our rewards and benefits page.



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