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Customer Engagement Consultant
2 months ago
As a Personal Banking Advisor, you will play a crucial role in assisting our esteemed customers, guiding them towards achieving their financial aspirations. Your proactive approach will be key in enhancing the overall banking experience for our clients.
Your Responsibilities:
- Act as the primary point of contact for customers, ensuring exceptional service in every interaction.
- Engage in meaningful conversations to understand customer needs and provide tailored banking solutions.
- Process various banking requests, including payments, balance inquiries, and transfers.
- Educate customers on the diverse banking options available and the range of services we offer.
- Identify opportunities to assist customers with straightforward financial products, collaborating with other teams to ensure a seamless experience.
Skills Required:
To excel in this position, you should possess a strong motivation to advance your career while maintaining a customer-focused mindset.
Excellent communication skills are essential, as you will need to convey the benefits of our products and services in an easily understandable manner.
Additional Qualifications:
- A genuine passion for customer service and meticulous attention to detail.
- The ability to perform well under pressure and a commitment to enhancing customer service while achieving personal and team objectives.
- Strong interpersonal skills and the capability to collaborate effectively within a team.
- A willingness to learn and take on new responsibilities.
We encourage applications from individuals who are fluent in Welsh or are in the process of learning the language.
Work Schedule:
This role requires flexibility to meet customer needs, typically aligning with branch operating hours.
Full-time, permanent position with a structured training program and ongoing support to foster your professional growth.
Compensation:
Competitive salary of £24,750 per annum, along with a retirement savings contribution and a variety of flexible benefits through our rewards program.
Enjoy a generous holiday entitlement of 33 days annually.
